Principle 9
Essential Indicators
1. Describe the mechanisms in place to receive and respond to consumer complaints and feedback.
The Company has provided on its website a dedicated e-mail address wherein the Company receives and responds to consumer complaints and feedbacks. The e-mail address is acchelp@adani.com. In addition, every package has printed customer care details with postal address, toll free phone number and email id.
2. Turnover of products and/services as a percentage of turnover from all products/service that carry information about:
|
|
As a percentage to total turnover
|
|---|---|
|
Environmental and social parameters relevant to the product
|
The Company’s products confirm to all applicable statutory parameters.
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Safe and responsible usage
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|
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Recycling and/or safe disposal
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3. Number of consumer complaints in respect of the following:
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|
FY 2023-24 (Current Financial Year)
|
FY January 2022- March 2023* (Previous Financial Year)
|
||||
|---|---|---|---|---|---|---|
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Received during the year
|
Pending resolution at end of year
|
Remarks
|
Received during the year
|
Pending resolution at end of year
|
Remarks
|
|
|
Data privacy
|
0
|
0
|
|
0
|
0
|
|
|
Advertising
|
|
|
|
0
|
0
|
|
|
Cyber-security
|
0
|
0
|
|
0
|
0
|
|
|
Delivery of essential services
|
0
|
0
|
|
0
|
0
|
|
|
Restrictive Trade Practices
|
24
|
11
|
Complaints related to bribery, conflict of interest, asset misappropriation
|
32
|
2
|
Complaints related to bribery, conflict of interest, asset misappropriation
|
|
Unfair Trade Practices
|
20
|
9
|
Complaints related to Trade Violation |
9
|
1
|
Complaints related to Trade Violation |
|
Other
|
16
|
8
|
|
0
|
0
|
|
* The Company had changed its financial year end from December to March in FY 23. Therefore, the figure for FY 23 is for 15 months.
4. Details of instances of product recalls on account of safety issues:
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|
Number
|
Reasons for recall
|
|---|---|---|
|
Voluntary recalls
|
0
|
NA
|
|
Forced recalls
|
0
|
NA
|
5. Does the entity have a framework/policy on cyber security and risks related to data privacy? (Yes/No) If available, provide a web-link
6. Provide details of any corrective actions taken or underway on issues relating to advertising, and delivery of essential services; cyber security and data privacy of customers; re-occurrence of instances of product recalls; penalty/action taken by regulatory authorities on safety of products/services.
All communications have necessary disclaimer as per Advertising Standard Council of India (ASCI) and Bureau of Indian Standard (BIS) guidelines.
7. Provide the following information relating to data breaches:
- Number of instances of data breaches along with impact: Nil
- Percentage of data breaches involving personally identifiable information of customers: Nil
- Impacts, if any, of the data breaches: NA